Sephora Return Policy (10 FAQs)

Sephora Return Policy (10 FAQs)

Are you looking to return an item to Sephora? Here are 10 FAQs about Sephora’s return policy to help make the process go smoothly.


How does Sephora handle returns

When it comes to returns, Sephora takes the hassle out of the process for their customers. First, they allow customers to return items either in-store or by mail. Second, they provide a pre-paid shipping label for returns by mail. Third, they give customers the option to receive a refund or store credit. Lastly, they have a 90-day return policy for most items, which is one of the most generous in the industry. This makes Sephora a customer-friendly retailer when it comes to returns.


What is Sephora’s return policy for opened items

Sephora’s return policy for opened items is very generous. You can return any opened item within 60 days of purchase for a full refund, no questions asked. This policy applies to both online and in-store purchases. So, if you’re not happy with a product you bought from Sephora, you can easily return it for a full refund.


What is Sephora’s return policy for used items

Sephora’s return policy for used items is as follows: Items must be returned within 60 days of purchase, and they must be in their original, unused condition with all packaging and tags attached. If an item is returned used, damaged, or without its original packaging, a Sephora associate will determine if the item is eligible for return and issue a refund accordingly.


Are there any exceptions to Sephora’s return policy

There are a few exceptions to Sephora’s return policy. Products that have been used or opened may not be returned, and some items such as earrings are final sale. Additionally, Sephora does not accept returns on digital products or gift cards.

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How long do I have to return an item to Sephora

If you are not satisfied with a Sephora purchase for any reason, you may return the item(s) within 60 days of the date of purchase for a refund to your original form of payment. After 60 days, Sephora stores will accept returns for a Sephora merchandise credit only. All returns must be accompanied by a receipt or packing slip.


Can I return an item to Sephora if I don’t have a receipt

If you’re wondering whether you can return an item to Sephora without a receipt, the answer is yes! Sephora has a very generous return policy, and they will accept returns without a receipt as long as you have your ID. So if you’ve lost your receipt or if you accidentally bought something that you don’t want, don’t worry – you can still return it to Sephora.


What forms of payment does Sephora accept for returns

Sephora offers a variety of payment options for returns, including cash, credit, and debit cards. They also accept PayPal and Apple Pay. If you need to return an item that was purchased online, you can either mail it back or bring it to a store.


How will I know if my return was processed by Sephora

If you’re a Sephora Insider, you can sign in to your account on to check the status of your return. If you’re not a Sephora Insider, you’ll need to contact our Client Services team to inquire about the status of your return.


I received a damaged item from Sephora, what should I do

We’re sorry to hear that you received a damaged item from Sephora! We recommend that you reach out to our Customer Service team so they can help you resolve this issue as soon as possible.

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I received the wrong item from Sephora, what should I do

If you’ve received the wrong item from Sephora, don’t worry! You can easily return or exchange it by following these steps:

First, call Sephora’s customer service line at 1-877-SEPHORA (1-877-737-4672) to speak with a representative. They will help you process your return or exchange and will provide you with a return shipping label if needed.

Next, pack up the item securely and include any relevant paperwork, like your order invoice. If you’re exchanging the item, be sure to include what you would like in its place.

Finally, ship the package back to Sephora using the provided shipping label. Once they receive it, they will send out the correct item or issue a refund if you’re returning it.

That’s all there is to it! With Sephora’s easy return policy, getting the wrong item is not a problem.