Ulta Return Policy (10 FAQs)

Ulta Return Policy (10 FAQs)

1. Are you unhappy with a recent Ulta purchase?
2. Wondering if you can return it?
3. Here are the answers to Ulta’s most common return policy questions.
4. Whether you bought something in-store or online, find out if Ulta will take your return.
5. Get tips for making a return to Ulta go smoothly.

 

What is Ulta’s return policy

If you’re not completely satisfied with a purchase from Ulta, you can return the item within 60 days of the order date. All returns must be unused, unopened and in their original condition and packaging. To process a return, bring the item(s) and your packing slip to any Ulta store or ship it back to us. We’ll refund your credit card for the amount of the returned merchandise, less any applicable shipping and handling charges, as soon as we process your return.

 

How long do I have to return an item to Ulta

If you’re not satisfied with a product for any reason, you can return it within 60 days of the date of purchase.

 

What items are non-returnable to Ulta

Ulta does not accept returns on opened or used products, hair brushes, hair appliances, cosmetics, fragrance, nail polish, skincare, and haircare products. Ulta also does not accept returns on sale items or gift cards.

 

Can I return opened beauty products to Ulta

At Ulta, we are committed to providing our customers with high-quality products and excellent customer service. If you are not satisfied with a product for any reason, we will gladly accept your return, exchange, or refund of the purchase price (excluding shipping and handling charges). We accept returns on all products, including opened beauty products, within 60 days of purchase.

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If I bought an item on sale at Ulta, can I return it later for a full refund

The Ulta return policy allows customers to return items within 60 days of purchase for a full refund. This policy applies to both sale and regular-priced items. If an item is returned after 60 days, the customer will receive a store credit.

 

I bought an item at Ulta and it’s defective, what should I do

If you’ve bought an item at Ulta that is defective, don’t worry! There are a few things you can do to get a replacement or refund.

First, you’ll want to check your receipt to see if the item is still under warranty. Most items purchased at Ulta have a 60-day warranty, so if it’s been less than 60 days since you bought the item, you should be covered.

If the item is still under warranty, take it back to the store and speak to a manager. They will typically be able to give you a replacement item or a full refund.

If the item is not under warranty, or if you don’t have your receipt, you can still try reaching out to Ulta’s customer service. They may be able to help you with a return or exchange depending on the situation.

In any case, it’s always best to reach out to Ulta directly if you have any issues with a purchase. They’re usually very helpful and understanding, and they want their customers to be happy!

 

Can I make a return without a receipt to Ulta

Yes, you can make a return without a receipt to Ulta. You will need to bring the item you wish to return, along with your ID. The return policy is as follows: If you do not have a receipt, Ulta will give you a store credit for the lowest selling price of the item within the last 60 days.

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How will I know if my return is processed by Ulta

When you file a return with Ulta, you will receive an email within 24 hours confirming that your return has been processed. This email will include your refund amount and a tracking number for your return shipping. If you do not receive this email, please contact Ulta customer service for assistance.

 

I returned an item to Ulta but they never received it, what do I do now

If you’ve returned an item to Ulta but they say they never received it, don’t worry! There are a few things you can do to troubleshoot the situation.

First, check your return tracking information to make sure the item was actually delivered to Ulta. If the tracking information shows that the item was delivered, but Ulta says they never received it, you can contact the carrier (e.g. UPS, FedEx, USPS) to open an investigation.

If the carrier confirms that the item was delivered to Ulta, but Ulta still claims they never received it, your next step is to contact Ulta customer service. They should be able to look into the situation and help you get a refund or replacement for your returned item.

In short, if you’ve returned an item to Ulta but they claim they never received it, don’t panic! There are a few things you can do to resolve the situation.

 

I’m not happy with my online purchase from Ulta, can I return it in-store

If you’re not happy with an online purchase from Ulta, you can return it in-store.

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